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Fire & Water - Cleanup & Restoration

COVID-19 Cleaning Protocols and availability 24/7 for your need.

10/28/2020 (Permalink)

Certified: SERVPRO Cleaned stickers at businesses Show your customers and employees you care.

The global COVID-19 pandemic has changed what it means to be clean. Being open for business is just the beginning of our new journey forward. Employees may be hesitant to return to work, and customers may wonder whether the businesses they patron are safe.

Certified: SERVPRO Cleaned is a defensive cleaning program that SERVPRO offers to commercial locations to address the current COVID-19 global pandemic. This is a level of clean that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. When an establishment chooses Certified: SERVPRO Cleaned, employees, customers, and the community can rest assured that they have selected a higher standard of clean.

As the #1 choice in cleanup and restoration*, SERVPRO stands on more than 50 years of experience and expertise to help businesses and community spaces become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are also expertly trained and experienced in biohazard decontamination and chemical spills—always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention, local, and national authorities.

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting hard and high-touch surfaces to help prevent the spread of COVID-19, we will ensure that space is prepared to inspire consumer confidence as the economy reopens.

Certified: SERVPRO Cleaned – Program

When the stakes are this high, SERVPRO is a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We have developed expertise from cleaning up some of the most challenging biohazards imaginable, including confirmed COVID-19 locations. Certified: SERVPRO Cleaned reflects the unique experiences and capabilities of America’s #1 clean-up and restoration brand. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.


Not all spaces and facilities are the same, which is why we will assign a Cleaning Protocol Consultant who works to understands the business and create a custom COVID-19 cleaning program to meet your specific needs. SERVPRO has worked in a wide variety of industries with businesses ranging from start-ups to global, multinational organizations. That’s why we know to start such a critical cleaning process with a consultation.

Each specific program will be developed based on a range of factors including business type, size of space, amount of high-frequency touch points, foot traffic, and congestion points. As a result, clients will know that Certified: SERVPRO Cleaned is not just an industry leading standard in clean, the cleaning is customized to each facility’s need.


Each location will undergo a thorough, expert deep clean rooted in the pillars of People, Process, and Product. Combining our proprietary training, cleaning solutions, and processes creates an industry-leading solution that will help provide businesses, employees, and customers the peace of mind that they are Certified: SERVPRO Cleaned.

People. Our SERVPRO Professionals are uniquely prepared during this unprecedented time to clean and disinfect according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, including COVID-19 cleaning, and we will go beyond the scope of work that regular janitorial staff perform.

Process. SERVPRO professionals are trained to perform proactive or emergency COVID-19 cleaning that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure the facility can get back to business as quickly as possible. 

ProductCertified: SERVPRO Cleaned has more than 100 exclusive cleaning products to meet any need including our proprietary cleaning agent, SERVPROXIDE, which is a hospital-grade disinfectant that carries the Environmental Protection Agency’s lowest toxicity category and is National Sanitation Foundation certified for direct food contact surface use. All our products carry the EPA’s registered emerging pathogens claims and meet the standard set by the CDC for use to help prevent the spread of COVID-19.


We’re going to extend our credibility as a premier biohazard cleaning company in the country to each participating business—delivering an assurance to employees and customers that only SERVPRO can provide. Once the location has been Certified: SERVPRO Cleaned, participants will gain access to on propriety signage, digital emblems, and other collateral that communicates that they’ve selected a higher standard of clean to help protect employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, guests will know exactly when the facility had been Certified: SERVPRO Cleaned.

Here to Help®

SERVPRO is a trusted leader in the restoration industry. SERVPRO professionals have been on the front lines of proactive and reactive COVID-19 cleaning as businesses reopen.

At SERVPRO it is our duty, not our job, to inspire confidence by ensuring your business is Certified: SERVPRO Cleaned, making community possible again. We’re here to help—24 hours a day, seven days a week—until life is back to normal in the communities we call home.

Call us today for your cleaning needs (586) 741-5050.  We are available 24/7 for Covid-19 cleanings to help support our local businesses stay open.  

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  

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